General
Fribbe Oy, Business ID: 3241464-6, address: Centralgatan 26, 10300 Karis; sells products to private individuals of legal age in Finland and Åland. These terms of delivery apply to ordering products in our online store and similar deliveries.
Our delivery conditions are valid from March 22, 2022. We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.
Products and prices
The characteristics and prices of the online store’s products are shown in the product presentation of each product. We reserve the right to change prices and shipping costs, so please check prices in the shopping cart before accepting the order. Product prices include VAT 24%, which appears in the shopping cart and order confirmation.
Colors, product images and weights
The online store’s colors and product images are indicative. If more than one weight is marked on the disc, e.g. 170-172, we always use the smallest weight, i.e. 170 in this example.
Shipping costs
The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging) and the chosen shipping method and are automatically added to the order total. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.
Ordering and contract
You can order products on the homepage of our online store by adding them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to have familiarized yourself with and agree to our delivery conditions in effect at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these delivery conditions.
Payment and payment methods
You can pay for your order using the payment methods described in the online store and selectable in the shopping cart.
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/en/consumer/information-about-paying
Order and payment confirmation
After a successful order, an order confirmation will be sent to your e-mail. The payment method used is also confirmed in the order confirmation.
If for some unexpected reason we cannot confirm your order, we will inform you by email as soon as possible.
Shipping method
We will deliver your order using one of the available shipping methods mentioned on our website, which you choose when placing your order.
Delivery time
Our most common delivery times to the EU region are 2-5 days, depending on the order and shipping method. More precise times will be announced in connection with the product options.
Right of cancellation and return conditions
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel the order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, if it is a matter of regular delivery of goods, receiving the first batch of goods.
The cancellation notification must be made clearly, for example, using our cancellation form, our email below, or with the written notification that you submit with the returned goods.
The right of cancellation only applies if the products to be returned are in their original packaging, unused and well packed for return shipping.
If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after making the cancellation notice to our Return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The returner must pay the costs incurred for the return. These costs will not be reimbursed to the returner.
When returning a delivered order, please include your name and contact information and your account number for the refund.
Accordingly, we will refund the money you paid for the order without delay, in accordance with the Consumer Protection Act.
Our Return Address:
Noju Oy
Centralgatan 26,
10300 Karis
Check of delivery, error and problem situations
Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not match your order or is incorrect, please report it to our Customer Service as soon as possible and within 14 days at the latest, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act with regard to errors.
Customer service
Our staff will help you with questions related to your order. Please contact us by emai:
info@fribbe.fi
We aim to respond within 2 business days
Limitation of liability
Fribbe Oy is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the aforementioned, except until a mandatory provision in the Consumer Protection Act or another mandatory law has stipulated otherwise with regard to the damage in question.
Disagreements
We try to settle any disagreements regarding your order primarily by agreement, so please contact our Customer Service first to settle the matter.
If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates’ consumer advisory service (www.kuluttajaneuvonta.fi).